Frequently Asked Questions (FAQs)

About Our Products

Q1: What makes your footwear unique?
A: We partner with master artisans who prioritize exceptional craftsmanship, using only premium materials. Our focus is on timeless design married with anatomical comfort, creating shoes that offer unparalleled support and durability for everyday life.

Q2: What materials are commonly used in your shoes?
A: Our collection predominantly features high-quality, supple leathers, breathable natural linings, and flexible, durable outsoles. We select materials for their comfort, longevity, and ability to mold to the wearer’s foot over time.

Q3: Are your shoes true to size?
A: Our footwear generally runs true to size. We provide a detailed sizing guide for each product on its page to help you find your perfect fit. We recommend reviewing this guide as styles may vary slightly.

Q4: How do I care for my shoes?
A: Care instructions vary by material. General tips include using a soft brush for dust, a damp cloth for light cleaning, and a quality conditioner for leather products. Specific care recommendations are provided with your order.

Ordering & Shipping

Q1: How do I place an order?
A: Simply browse our collection at walktogetherco.com, select your desired style and size, and proceed through our secure checkout process. You will receive an order confirmation once your purchase is complete.

Q2: What shipping methods do you offer?
A: We offer several reliable shipping options at checkout. You will be able to select the service that best suits your needs, with details provided before you finalize your purchase.

Q3: Do you ship internationally?
A: Yes, we deliver to a wide range of international destinations. Shipping costs and delivery times will be calculated and displayed at checkout based on your location.

Q4: How can I track my order?
A: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey.

Returns, Exchanges & Warranty

Q1: What is your return and exchange policy?
A: We want you to be completely satisfied. We offer a straightforward return and exchange policy for items in new, unworn condition. Please visit our dedicated Returns & Exchanges page on walktogetherco.com for full terms and instructions on initiating a request.

Q2: Are there any items that cannot be returned or exchanged?
A: For health and hygiene reasons, all items must be returned in their original, unworn condition with all original packaging and tags attached. Final sale items will be clearly marked as non-returnable at the time of purchase.

Q3: What if my item has a manufacturing defect?
A: We stand behind the quality of our craftsmanship. If you believe you have received a defective item, please contact our customer care team through the portal on walktogetherco.com. We will gladly review the issue and provide a resolution in accordance with our warranty.

Q4: How long does the refund process take?
A: Once we receive and inspect your return, we will process your refund or exchange. The time it takes for the refund to reflect in your account will depend on your original payment method’s processing times.

General

Q1: How can I get in touch with customer service?
A: For any questions or assistance, please reach out to us through the Contact Us form on our website at walktogetherco.com. Our team is dedicated to providing a thoughtful and timely response.

Q2: Where can I find style advice or inspiration?
A: Follow our journey and discover styling tips by connecting with us on our social media channels. You can find links to our community at the bottom of our homepage on walktogetherco.com.

Q3: How can I stay updated on new arrivals and offers?
A: The best way to stay informed is by subscribing to our newsletter at the bottom of our website. We share exclusive updates, early access to new collections, and special insights into our craft.

Q4: Is my personal and payment information secure on your site?
A: Absolutely. We use industry-standard SSL encryption to ensure that all your personal data and payment information is protected and secure throughout the transaction process on walktogetherco.com.